Longer response times from Support

Our Support team has been experiencing a higher-than-usual workload for some time. Unfortunately, this means it may currently take longer than usual to receive a response from us.

We understand that this can be frustrating, especially when you are waiting for an answer or solution. Our Support team is doing everything possible to follow up on all requests as quickly and carefully as possible. Due to the current workload, we need to prioritise requests based on their impact and urgency. As a result, response times for less urgent questions may be longer than you are used to.

The increased workload also affects our availability by phone, which means we may not always be able to answer your call directly. You can help us by submitting new support requests by email whenever possible at support@legalsense.nl. This allows us to assess and prioritise requests efficiently and assign them to the appropriate colleague.

If you already have an open support request with us, there is no need to contact us separately for a status update. Your request remains on our radar, and we will get back to you as soon as we are able to follow it up. This helps us spend as much of our available time as possible on actually investigating and resolving support requests.

To structurally increase our Support capacity, we have welcomed two new Support Consultants over the past month. They are currently being onboarded and will further strengthen our team in the coming period.

We apologise for the longer response times and greatly appreciate your patience and understanding.